FAQ

Do you have any Questions?

Please read the FAQs questions bellow and, if you can not find your answer, please send us your request through the form located on the right side of this screen. We will answer you as soon as possible.

Registration

Where do I register for EUROPARC Conference?

You can register via the following link: https://europarcconference.com/register/

How do I register other people from my organisation?

If you need to register more people from your organisation please make sure you select the number of extra seats in the first step of the registration form.

I am a EUROPARC Member and in order to register I need the Member ID. How do I get it?

If you haven’t received yet an email with the Member ID of your organisation don’t panic. We are here to assist you. Write us a message through the Help Desk or to the address conference.europarc@europarc.org and we will send it to you. Please make sure you state the name of the organisation you belong to and the position you occupy.

What is the 3 for 2 offer? How do I claim it?

The 3 for 2 offer is only and exclusively for our members.
That means that if 3 people from the same member organisation join the conference they get the 3rd place for free.

In order to take advantage of this offer we advise you to register the extra seats at the same time, via a single Registration Form. The system will automatically apply the discount based on the number of extra people and calculate the amount to be paid in the last part of the registration.

E.g. John from a Member Organisation registers himself and 2 other colleagues. He will add their emails into the registration form, the system will recognise the 3 for 2 members offer and John will then pay only 200 Euros instead of 300 Euros.

What is the discount code that appears in the Registration Form and how do I get it?

The discount code is a special code that is sent automatically to the person who made the registration for multiple people. The people that did not do the initial registration will use this code to register to the conference.

No matter the category you select (Member, Non-member, Youth), if you register more than just yourself via a single Registration Form, you will get via email a so called “Discount Code”.

E.g. Esme is purchasing 4 seats: 1 for her and 3 for 3 colleagues. Esme will be the one doing the registration and she will get the invoice and make the payment. In the email sent to her, she will also have a discount code that she will need to share with her 3 colleagues in order for them to be able to create their profiles and have full access to the Conference webpage.

Is there a deadline for the registration?

Yes. The last day and time when we will accept registrations is Sunday October 3rd at 00:00h CET (midnight).

Can I register to the Conference for one day?

No, registrations must be done for the whole duration of the Conference in all cases.

Payment

Can I pay by credit card?

Unfortunatelly no. The only 2 methods available are: via PayPal or via bank transfer.

I need an invoice, how do I get one?

The invoice is automatically generated. If you haven’t received the initial email with the invoice you can always download it from your Account information in the Delegate’s Area.

I registered more then 1 person from my organisation. Can I have all participants stated on the invoice?

Yes. Make sure you add the full names of all people you register in the “Additional names for invoice” part of the Registration Form.

My payment hasn't gone through, what do I do?

If you were unable to make the payment via the 2 methods (PayPal or bank transfer) please contact us through the HelpDesk or write an email to conference.europarc@europarc.org and we will assist you.

My plans have changed and I wish to cancel my registration. Can I get a refund?

We understand plans can change, therefore please read carefully our refund terms:

  • 50% refund if you apply for a refund until 17 September;
  • 25% refund if you apply for a refund until 27 September;
  • no refund is possible after the 27 of September.

To claim a refund or for further information please contact us through the HelpDesk or send us an email to conference.europarc@europarc.org

Login

After registration, why should I login to the Conference website?

Logging in to the Conference website will grant you access to information that you will need to guide you through the conference. In addition to the Conference programme, workshops and other events, you will be able to see other participant’s profiles, network and connect with everyone and get general messages from the organisation about the conference.

But most importantly, you will need to be logged in to get the different links to the Conference sessions that will be hosted using the ZOOM platform.

How do I login to the conference website

You can login by clicking on the Delegate’s Area menu on the Conference website header, or copy and paste the following link in your browser: https://europarcconference.com/delegates-area/

Can I login to the Conference website if I haven't registered yet or if my registration is pending approval?

No, you can only login to the Conference website once you have registered to the Conference. Additionally, your account will need to be approve to get access to the whole delegate’s resources. You will receive a confirmation email after the approval of your registration. For any issues please contact the HelpDesk.

Password

I have forgotten my password, what do I do?

You can click on “Lost Password” at the login page and you will receive an email with a link to reset your password.

If this option does not work, contact us through the HelpDesk or write us an email to conference.europarc@europarc.org and we will assist you.

How do I change my password?

Once you are logged in to your account, go to Password menu located at the Delegate’s Area (only when logged in) and set your new password.

Profile

Why do I need a profile?

One of the objectives of the EUROPARC Conference is to facilitate networking among participants. For this reason, setting your profile will allow you to both see some basic information of other participants and provide them with some basic information about yourself.

How do I create my profile?

Your profile will be created during registration with some of the information you provide in it. However, after registering and when you first login to your account, you must complete your profile at your Delegate’s Area by adding a picture and some other information you want to display.

Who can see my profile?

Only registered participants to the Conference will have access to your profile. Additionally, you can select who, from the Conference participants, can see some of the information fields contained in your profile.

To change who can see what, visit Delegate’s Area>Profile>Edit, and customise the visibility of those fields by changing the option “This field can be seen by”… – bear in mind that some fields will always be visible to other participants.

How can I connect with another conference participant?

You can message any Conference participants, or all of them at once, by using the Messages option located in your Delegate’s Area>Messages. Do be careful and use wisely the “Message All” option!

Additionally this year, and in order to allow participants to maintain their connections after the Conference, we have created a LinkedIn group for the participants of this EUROPARC Conference. You can join the group by clicking this link: https://www.linkedin.com/groups/9083013/, and request to join. Once you are in, you will be able to see all the participants that have joined the group, as well as share and post things of interest.

Programme

How do I attend the conference sessions?

Conference sessions are hosted using the ZOOM platform. To join a session, you will need to:

  • Login to the Conference website using your username and password;
  • Go to the “Links to sessions” page;
  • Click on the link of the session that you are planning to attend. After clicking, you may be prompted to install the ZOOM app in your desktop.

If you prefer to join through your internet browser please find info on how to do that here.

Additionally, you can download the ZOOM guidelines for participants and presenters to get more information on the use of ZOOM.

When wil the zoom links to the sessions be live?

The links to the ZOOM sessions of the Conference will be published after registrations have closed and right before the Conference starts.

If I miss a session, can I see it afterwards?

Yes, the ZOOM recordings of the plenary sessions will be available to the participants after the Conference. The Conference workshops will not be recorded.

I can't attend but would like access to the recordings, is this possible?

Access to the ZOOM recordings of the plenary sessions will be granted only to registered participants right after the Conference. However, the organisers may make workshops outcomes public some months later.

Workshops

How do I sign up for workshops?

You should sign up for workshops at the moment of registration by selecting one workshop for each Conference day using the dropdown menus. You must select two different workshops for both days.

Remember that the first set of workshops will take place on the 6th of October and the same sessions will be repeated on the 7th of October so participants can attend to two different workshops during the Conference.

Can I change my workshop?

Sadly no, please consider well beforehand what workshops you would like to participate in.

Can we see the presentations after the Conference?

Yes. Workshops will be recorded, excluding the parts that include group – work, and shared with the Conference participants.

Speakers Corner

How do I sign up for Speakers Corner?

Speakers Corner programme will be organised after registrations for the Speakers Corner has closed. The organisers will communicate the final programme in the days leading up to the Conference.

How do I register to present in the Speaker's Corner?

Only Conference Delegates can request a 5 minutes slot to present during the Speakers Corner. Check your confirmation email, you will receive a link to an online form where you can sign up. EUROPARC will contact you in due time to inform you if you were granted a slot.

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